Production Update
13 days ago
– Sun, Feb 02, 2025 at 04:17:24 PM
Hi everyone, we hope everyone is staying healthy and warm so far in 2025. The Solajai team is hard at work preparing your orders. Orders for our input materials have now been placed and we are waiting for our vendors to ship them.
We prioritize quality and the ethical sourcing of all our materials. To ensure both, we visit our vendors in person prior to accepting our orders for shipment and to conduct periodic factory inspections. Due to delays with our team being able to get the necessary visas, our delivery date is slightly delayed. We are now expecting to ship in July.
We are sorry for the inconvenience, but know you will be thrilled with your mats when they arrive. We are excited to give you more updates throughout the process. As always, please let us know if you have any questions or concerns. You can send a message here on Kickstarter or send us an email at [email protected].
Thanks again for your support!
The Solajai Team
Post-Campaign Survey Update
about 2 months ago
– Tue, Dec 24, 2024 at 01:38:58 PM
Hi all! Happy holidays to all who celebrate. We hope everyone is enjoying winter and getting ready for a wonderful 2025. Thank you for your patience as we have been resolving technical difficulties in our post-campaign survey. A few of you may receive the survey this week from our pledge manager, BackerKit. The majority of you will receive your surveys next week, after the holiday.
In the survey, you will be able to confirm or modify the items you would like to receive, confirm your shipping information, add additional items if desired, and provide payment information for shipping fees. Shipping charges will not be collected until soon before your orders are on their way, in the spring.
We will notify you as we progress through the process of making your mats and once they are ready to ship. We expect to have a timeline update for you in January. In the meantime, please let us know if you have any questions or suggestions.
Thanks, as always, for your support and Happy New Year!
Jeff + Shashank from Solajai
Funded! (+Next Steps)
3 months ago
– Mon, Nov 18, 2024 at 11:14:01 AM
Hi all, a HUGE thank you to all of you for supporting our campaign, which ended yesterday. We are incredibly honored for each of you to have taken the time and effort to be our earliest supporters on Solajai's journey, which is just beginning. We were able to fund at nearly 2x our goal thanks to all of you.
Payments: You should have seen that Kickstarter collected your payments. If there were any issues with your payment, you should have received a message to update your payment information. This will be critical in making sure we can get you your mat.
Next Steps: Next week we will follow up with you via our Pledge Manager, BackerKit. This platform helps us streamline finalizing your orders, confirm shipping details, collect shipping payments, and allows you to add any final items to your order. REMINDER: shipping is an additional charge and varies based on your country. Shipping to the US is a flat fee of $10, and then varies for other countries.
Thanks again. We are so grateful to each of you and are excited to begin making your orders. Please don't hesitate to reach out if you have any questions or issues. You can contact us through Kickstarter, or by emailing us at [email protected].
Sincerely,
Shashank + Jeff (Co-Founders)
10 Days Left - What's Coming Next?
3 months ago
– Wed, Nov 06, 2024 at 01:02:00 PM
Hi Solajai backers, thank you so much for your support! With our campaign winding down in 10 days, the Solajai team is preparing to start our next phase.
We are planning trips to visit our vendors and are preparing our raw material orders so we can begin manufacturing. We are super excited to start making your orders so we can deliver them ASAP.
You can expect to hear from us soon after our campaign ends. We will be reaching out to confirm your order and shipping details, collect payments for shipping, and to ensure you receive any earned discounts (for Solajai Circle members who pledged to support us before our campaign launched).
Feel free to let us know if you have any questions or concerns here on Kickstarter, or by sending an email to [email protected]. You can also follow us on Instagram @solajaiactive to stay connected with us.
Thanks!
Shashank + Jeff (Solajai Co-founders)
Increased countries shipped to.
4 months ago
– Tue, Oct 22, 2024 at 12:21:56 PM
Thank you all for your interest and support. Based on high number of enquires and requests, we have updated places we ship to. We now ship to Hong Kong and Singapore.